“Working with eCourier has given us a genuine sense of peace of mind. By handling the heavy lifting of cross-border invoice compliance in the backstage, they’ve essentially abstracted away a layer of complexity that would otherwise eat up our internal resources.”
How Worksome reduced complexity in global invoicing
About Worksome
Worksome is a global platform for managing freelance workforces at scale. It helps companies streamline contracts, payments, and compliance when working with external talent across multiple countries.
What operational challenges did Worksome face?
As Worksome operates globally with more than 10 local subsidiaries, electronic invoicing introduces a growing layer of operational complexity.
Many countries have their own invoicing and compliance requirements, making international billing increasingly difficult to manage at scale. Because Worksome maintains a local presence in several markets, these requirements also apply directly to its subsidiaries.
Keeping up with evolving international regulations without losing focus on the core business quickly becomes a significant challenge.
Why did you decide to work with eCourier instead of handling cross-border invoicing internally?
Cross-border invoicing is highly specialised and constantly evolving. Rather than building internal processes for every local requirement, we preferred working with a partner that already had the infrastructure and expertise in place.
As we continue to expand internationally, we need a solution that can scale alongside our operations without adding additional operational overhead internally.
What impact has eCourier had on your engineering team and day-to-day operations?
As we started working with e-invoicing across markets, eCourier allowed us to avoid taking on that complexity internally. It removes the need for us to build out and maintain this functionality ourselves as we scale.
What would you say to other companies dealing with international billing complexity?
I’d generally recommend focusing internal resources on your core product and working with specialists for areas like international invoicing and compliance. In our experience, these are highly complex, fast-changing requirements that can easily become a distraction when handled in-house while scaling globally.